At Low Trace, we're committed to delivering your order quickly and providing a hassle-free shopping experience. Please read our shipping and returns policy below.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- During sales or peak periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- Australia: 2–7 business days
- New Zealand: 5–10 business days
- United States: 7–14 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, Low Trace may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Incorrect Shipping Address
Please ensure your shipping details are accurate before placing your order. Low Trace is not responsible for deliveries made to incorrectly provided addresses. If you notice an error, contact us immediately and we'll do our best to assist before your order is shipped.
Returns Policy
We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items under the following conditions:
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging.
- Once we receive and inspect your return, your refund will be processed to your original payment method.
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or an incorrect product was supplied.
If you believe you've received a faulty, damaged, or incorrect item, please contact our customer support team at support@lowtrace.com as soon as possible so we can resolve the issue promptly.
