At Low Trace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
Automatically Collected Information
When you browse our website, we may automatically collect information such as:
- IP address
- Browser type and device information
- Pages viewed and time spent on our website
- Referral source and website interactions
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support.
- Communicate order updates and important service information.
- Improve our website, products, and customer experience.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
Marketing Communications
If you subscribe to our newsletter or choose to receive promotional emails, we may send you updates about new products, promotions, and special offers.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support essential website functionality.
You can manage or disable cookies through your browser settings, although some features of our website may not function properly if cookies are disabled.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers who assist us with:
- Payment processing
- Order fulfillment and shipping
- Email communications
- Website analytics
- Fraud prevention and security
These providers only receive the information necessary to perform their services.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your information.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with immediate effect.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Low Trace
QLD 4217, Australia
support@lowtrace.com
